Project: Collaboration & Solo

Role: Generalist

Tools: Figma , Figjam

Duration: 3 weeks

Based on comprehensive market research and aligning with the owner's brand preferences, a website refresh is recommended for the restaurant to enhance its online presence, attract a broader customer base, and create a more engaging and appealing platform that resonates with both the target audience and the owner's taste in branding.

Mr Hai Prototype.mp4

Problem Statement

The current state of the company's branding and online presence presents significant challenges. The absence of a coherent brand message, coupled with weak internet visibility, obstructs effective communication of the company's identity and offerings to potential customers. Additionally, the lack of clarity regarding the product origins and an unappealing menu diminishes the company's appeal and fails to capture consumer interest. The absence of enticing food photography further exacerbates the issue, contributing to inconsistent design elements and a generally low level of online sales. Moreover, the sole reliance on phone calls for booking reservations, in lieu of a convenient online booking system, limits accessibility and convenience for customers. Furthermore, the absence of language options on the website hampers the company's ability to cater to diverse linguistic preferences and potentially limits its market reach.

Interview and Survey

in the course of conducting surveys and interviews, my partners and I discovered a substantial number of individuals eager to participate, and the overall sentiment was one of immense satisfaction. We meticulously examined each survey and interview, categorizing the gathered data, and embarked on a thorough analysis to identify effective solutions for the identified issues. The collective enthusiasm and positive responses we received further fueled our determination to address the challenges at hand.

Affinity Diagram

Following this initial phase, we employed the affinity diagram method, utilizing sticky notes to meticulously separate and categorize each response we had gathered. This systematic approach allowed us to visually organize the information, fostering a clearer understanding of the patterns and themes that emerged from the data. By employing this method, we aimed to enhance the efficiency of our analysis and facilitate a more comprehensive exploration of potential solutions.

Comparison Analysis

Subsequent to the affinity diagram process, we transitioned into a comparative analysis to evaluate the restaurant against others in the Berlin area. This involved a detailed examination of various aspects, such as menu offerings, service quality, ambiance, and overall customer experience. By conducting this thorough comparison, we sought to identify strengths, weaknesses, and unique selling points, enabling us to formulate targeted strategies for improvement and innovation. This step provided valuable insights into the competitive landscape and paved the way for informed decision-making in our quest to enhance the restaurant's standing within the local market.

Swot Analysis


In addition to the comparative analysis, we implemented the SWOT analysis method to further scrutinize the strengths and weaknesses of the restaurant. This comprehensive approach involved identifying internal strengths and weaknesses, such as culinary expertise, customer service, and operational efficiency, as well as external opportunities and threats, such as market trends and competitive pressures.

By leveraging the SWOT analysis, we aimed to gain a holistic understanding of the restaurant's current position in the market. This strategic examination enabled us to capitalize on existing strengths, address weaknesses proactively, exploit emerging opportunities, and develop contingency plans for potential threats. Integrating the insights gleaned from both the comparative analysis and the SWOT analysis, we were able to formulate a well-rounded strategy geared towards optimizing the restaurant's performance and fostering sustainable growth in the dynamic Berlin dining scene.


User Persona



Following our analyses, we crafted a concise yet insightful user persona, representing an individual attempting to place an order from a completely new restaurant. This minimalist persona encapsulated key demographic details, preferences, and challenges faced by potential customers in their initial interaction with the restaurant.

By creating this user persona, we aimed to cultivate a deeper empathy for the end-user, understanding their needs, expectations, and potential pain points. This minimalist approach allowed us to prioritize the most essential aspects of the customer journey, ensuring that our strategies and improvements were aligned with the specific requirements of those exploring the restaurant for the first time. This user-centric perspective served as a valuable guide in tailoring our solutions to enhance the overall ordering experience for new patrons.


User Journey



Following the creation of the user persona, we embarked on crafting a detailed user journey to illuminate the various touchpoints and pain points encountered by individuals exploring the restaurant for the first time. This journey map meticulously outlined the steps taken by users from the initial discovery of the restaurant to the completion of their order.

By mapping out this journey, we were able to identify critical moments of interaction, potential hurdles, and opportunities for improvement. This process enabled us to gain a comprehensive understanding of the user experience, pinpointing pain points such as navigation challenges, menu clarity, ordering process friction, and delivery expectations.

Through this holistic perspective, we could strategically address these pain points, streamline the user journey, and enhance overall satisfaction and engagement. By iteratively refining the user experience based on insights gleaned from the journey map, we aimed to cultivate a seamless and delightful experience for individuals engaging with the restaurant for the first time.


Side map

We proceeded to create a site map to categorize the restaurant's products effectively. This site map served as a visual representation of the restaurant's digital infrastructure, outlining the hierarchical structure of its website or app.

By organizing products into clear and intuitive categories, we aimed to enhance navigation and accessibility for users, facilitating a seamless browsing and ordering experience. Each category was carefully curated to reflect the restaurant's offerings and accommodate diverse preferences and dietary requirements.

Through the site map, users could easily navigate through the restaurant's menu, explore various options, and make informed decisions. This thoughtful categorization not only simplified the user experience but also contributed to increased engagement and satisfaction, fostering a positive impression of the restaurant's digital presence.


Card sorting 

Subsequent to the site map creation, we employed the card sorting method to refine the product categorization further. In this phase, we enlisted the assistance of three volunteers who actively participated in sorting the restaurant's products into their respective categories. This collaborative approach provided diverse perspectives and insights into how users might naturally organize and categorize the items.

The volunteers, through their card sorting efforts, contributed valuable input regarding user expectations and preferences. This iterative process allowed us to fine-tune the product categorization, ensuring that it aligned seamlessly with the mental models and preferences of potential customers.

By incorporating the feedback from the card sorting exercise, we enhanced the user-centric design of the product categories, optimizing the overall organization of the restaurant's offerings to better cater to user expectations and facilitate an intuitive browsing experience.

Flowchart

Following the card sorting exercise, we implemented a flowchart to meticulously assess the backend processes and ensure the seamless functioning of every element. This detailed flowchart mapped out the step-by-step progression of tasks and interactions within the system, offering a comprehensive overview of how data and actions flowed from one component to another.

By scrutinizing this flowchart, we aimed to identify potential bottlenecks, redundancies, or inefficiencies in the backend operations. This systematic examination allowed us to streamline processes, optimize data flow, and enhance overall system performance.

Through the integration of the flowchart, we sought to establish a robust and efficient backend infrastructure that would not only support the improved user experience but also contribute to the overall success and sustainability of the restaurant's digital platform.

Moodboard

Once we successfully addressed the backend processes and functionalities, we transitioned to the UI design phase. To set the tone and visual direction, we initiated the creative process by crafting a moodboard and defining brand attributes. The moodboard served as a visual collage, incorporating diverse elements such as color schemes, typography, imagery, and design styles that resonated with the desired brand identity.

Simultaneously, we identified and established key brand attributes, encompassing the restaurant's personality, values, and unique selling propositions. These attributes guided the visual language and design choices, ensuring consistency and coherence in the overall user interface.

By aligning the moodboard and brand attributes, we laid the foundation for a visually appealing and cohesive UI design that not only reflected the restaurant's identity but also contributed to a memorable and engaging user experience. This meticulous approach in the design phase aimed to evoke positive emotions, build brand recognition, and foster a strong connection between users and the restaurant's digital platform.


Style Tile

After establishing the moodboard and brand attributes, we proceeded to create a style tile to encapsulate the comprehensive overview of the UI design. The style tile served as a condensed visual representation, bringing together key elements such as color palettes, typography choices, imagery, and interface components.

This consolidated approach allowed stakeholders to gain a quick and cohesive glimpse of the intended design direction without delving into intricate details. The style tile functioned as a reference point, aligning the design vision with the established brand attributes and ensuring a consistent and harmonious visual identity.

By presenting the style tile, we facilitated a shared understanding among team members and stakeholders, fostering collaboration and feedback to refine the design elements further. This iterative process set the stage for the subsequent development of the user interface, ensuring that the final design not only met functional requirements but also resonated with the intended brand image and user experience.


Style Guide

Following the development of the style tile, we progressed to establish a comprehensive style guide for the restaurant, outlining the guidelines and standards that would govern the visual and design elements across various platforms. This document served as a reference for maintaining consistency and coherence in the brand's visual identity.

The style guide covered aspects such as:

Additionally, we crafted a clear and intuitive website structure, emphasizing user-centric navigation and logical organization of content. The structure aimed to enhance the overall user experience by facilitating easy exploration, efficient ordering processes, and seamless interaction with the restaurant's digital platform.

By combining the style guide and website structure, we provided a comprehensive framework for the consistent and effective presentation of the restaurant's brand and offerings, both visually and functionally. This approach laid the groundwork for the successful implementation of the redesigned website, aligning with the established brand attributes and ensuring a positive and memorable user experience.


Style Guide Cover.pdf

Crazy 8

initiated the process with the Crazy 8 method, a dynamic and collaborative ideation technique. This fast-paced approach involved generating quick sketches and concepts within a constrained timeframe, typically around eight minutes. Each participant contributed their ideas, fostering a diverse range of creative solutions.

The Crazy 8 method encouraged rapid thinking and iteration, allowing for the exploration of various design possibilities. This collaborative brainstorming session likely sparked lively discussions and prompted innovative concepts that would later contribute to the refinement of the user interface.

By leveraging the energy and creativity of the Crazy 8 method, your team set the stage for a productive and inclusive design process, ensuring a wealth of ideas to consider and refine as the project progressed.


Mid Fidelity

Following the energetic ideation phase with Crazy 8, your team swiftly transitioned to the creation of a mid-fidelity (mid-fi) design, focusing on constructing the structural elements of the interface. This mid-fi stage involved translating the initial sketches and concepts into a more refined digital format, establishing a clearer framework for the overall user interface.

During this phase, attention was likely directed toward:

By focusing on mid-fidelity and structural elements at this stage, your team laid a solid foundation for the subsequent design iterations. This allowed for a more efficient workflow, as refining the structure early on provided a clear roadmap for incorporating visual design elements in the high-fidelity phase. This strategic approach ensured that the interface not only met design goals but also functioned seamlessly to deliver an optimal user experience.


High Fidelity

Upon identifying mistakes and addressing challenges in the mid-fidelity stage, your team transitioned to the high-fidelity design phase. This involved refining the interface with more polished visuals, incorporating detailed graphics, finalizing color schemes, and ensuring pixel-perfect precision.

During the high-fidelity phase, attention was likely given to:

In addition to the high-fidelity design, your team conducted a thorough comparison between the newly redesigned version and the existing website. This involved assessing improvements in user experience, visual aesthetics, and alignment with brand attributes. By conducting this comparison, your team could showcase the positive transformations and highlight the enhancements made in the redesigned version, reinforcing the strategic decisions and efforts invested in the project.

This meticulous approach allowed for a comprehensive evaluation of the redesign's impact, ensuring that the final product not only addressed initial issues but also elevated the overall user experience and aligned seamlessly with the restaurant's brand identity.

Mr hai presentation

Presentation

When presenting the redesigned interface to the owner, it's crucial to provide a comprehensive overview of the methods used, the decisions made, and the reasons behind them.

By structuring your presentation in this manner, you provide a clear narrative that not only explains the methods employed but also illustrates the thoughtful and strategic approach taken throughout the redesign process.